We deliver fresh produce daily to eligible restaurant locations in and around Guwahati, Assam. Please read the following shipping terms carefully:

• Delivery Area: We deliver only within Guwahati city and select designated PIN code areas in Assam. Currently, we do not ship products outside these local areas. Delivery addresses must be accurate and within our serviceable range. We may verify your PIN code or delivery location when you place an order.

• Delivery Schedule: Deliveries are made daily, typically 7 days a week, unless specified otherwise (e.g., unforeseen disruptions). We operate a daily delivery service to ensure a fresh produce supply. Specific delivery slots or timing may be arranged, but are subject to logistics. We will inform you of the expected delivery day/time upon order confirmation. While we strive to deliver on schedule, time is not of the essence – slight delays do not entitle cancellation.

• Order Cut-Off Time and Delivery Window:

Orders placed before 11:00 PM are eligible for next-day morning delivery.

Orders placed after 11:00 PM will be scheduled for delivery the day after next, allowing time for harvest, packing, and route optimization.

We advise placing orders before the daily cut-off to ensure timely fulfillment.

• Delivery Process: Please ensure that authorized personnel are available at the delivery address to receive and inspect the goods at the agreed time. We deliver to the doorstep of the business (e.g., the receiving area of your restaurant). If no one is available to receive the delivery at the agreed time, we will attempt to contact you. If delivery fails due to customer unavailability or an incorrect address, we may reschedule at our discretion, and additional delivery charges may apply.

• Risk of Loss: Risk and responsibility for the products pass to the buyer upon delivery of the goods to your address or into your custody. This means once delivered, you bear the risk of any loss, damage, or spoilage of the items. Please store the produce appropriately (e.g., refrigerated if required) immediately after delivery to maintain freshness.

• Delivery Failures & Delays: We strive for timely delivery but shall not be liable for delays or failure to deliver due to causes beyond our reasonable control. In the event of a delay, we will endeavor to inform you and deliver as soon as feasible. You are still obliged to accept the goods when delivered within a reasonable timeframe.

• Partial Deliveries: If an order comprises multiple items and some are not available or are delayed, we may deliver the available items and either adjust the invoice or deliver the remaining items separately by arrangement. We will communicate with you on how you’d like to handle any shortfall (back-order or refund for missing items).

By placing an order, you acknowledge these shipping terms. Ensuring a smooth delivery helps keep our produce at peak freshness. Thank you for your understanding and cooperation in receiving the order promptly.